Quality of the product?

We Sell Genuine, HighCopy & Authentic Products Only.
Note: Quality of the Product is Shown in the Product Details.

How to order a product?

1. Select the Product You are interested in.

2. Click Add to Cart, Click Checkout, Fill the Details & Place Order
3. OR Direct Send us the Screenshot in our Facebook page or Via  24/7 Live Support.

 
Return, Refund and Exchange?

We have 7 days of return back policy or exchange in case of Manufacture Damage or different delivery than actual product ordered. We will do Fully Refund incase of Product Unavailability during Exchange.

Note: Physical Damage after purchase is not accepted.

Process of Delivery?

Inside Valley: Deliver by Delivery Staff

Outside Valley: By Courrier Office

Note: Valley Includes Kathmandu, Bhaktapur, Lalitpur

Delivery Charge Cost from 50 to 150 Depending upon location.

Note: Free Express Delivery Incase of More than two product Order.

Order Confirmation

Once the Order is Confirmed

Inside Valley: We Will Contact & Send Our Delivery Staff in your Location by Route. Once the Delivery Staff reached at your location he/She Will Call you to pick up the Product.

Outside Valley: As soon as the payment is received & Confirmed, We will send the Parcel by Courrier Office.

Note: In case of Outside Valley, We don’t have home delivery Sevice right Now. Courrier branch office will contact you to pick your parcel as soon as possible. Or You can Track your order by giving them the Consignment No.

Can I Change or Cancel My Order

Yes, you can Change or Cancel the order. The product will be delivered only after the order confirmation.

Note: If the Order is Cancelled during the Time of Delivery, You Need to Pay for the Delivery Service Charge Only. Can I Track My Order?

Can I Track My Order?

Yes Of Course. Courrier Office will call you as soon as the parcel has arrived at your nearest location. You Can Track the Order by providing them Consignment No provided by Mama Online.

PAYMENT FAQ

Cash On Delivery & Pre Payment

1. Inside Valley: Cash On Delivery i.e Pay Upon Delivery.

2. Outside Valley: Confirm the Product & Pay Via IME/ESEWA OR Bank Deposit/Transfer

Note: Valley Includes Kathmandu, Bhaktapur, Lalitpur

Available Payment Method

We Accept Cash On DeliveryIME, E-Sewa, Bank Deposit/Transfer.

1. IME 
2. E-Sewa 
3. Bank Deposit/Transfer

For More Info Click Live Chat

What Should I do if I receive a damaged or wrong product?

The product will be exchanged or return on the same day inside the valley.

Customer will get a full refund in case of Product Unavailability for Exchange.

CALL/SUPPORT: +977 14382684 

VIBER/IMO/WHATSAPP: +977 9813434016